Patients with high deductible plans are increasing. This increases your responsibility to collect more for services from the patient and the potential risk that it will take longer to do so if not collected at the time of service.
Typically health plans and employers have not done a good job in explaining to their members and employees how they need to set aside enough in their HSA or other savings to cover the increased responsibility. It unfortunately falls to you, the provider, to provide this information.
Develop a process to counsel patients prior to their visits. Do the verification of benefits, and talk to the patient about their deductibles. I have found that patients appreciate a payment plan that allows them to pay their deductible prior to scheduled procedures so they can concentrate on healing post-procedure.
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